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No more stress in customer service — thanks to generative AI and next-generation chatbots With melibo you can build your own e-commerce chatbot - without any IT knowledge

melibo GmbH develops an AI-based, no-code platform for automating customer service. The company's core product is a comprehensive customer service automation platform that utilizes generative AI and Next Generation Chatbots to improve the customer journey. It helps businesses reduce emails, calls, and support tickets by leveraging features like a GPT-4 Knowledge Hub, product assistants, and ticket automation. The platform is designed for easy and flexible integration with existing systems such as online stores, CRM platforms, and ticket systems. The company was founded in 2017 by Philipp Lata, Alexander Reisch, and David Schärf in Stuttgart, Germany. The founders aimed to create a solution to make customer service more efficient and user-friendly after observing long waiting times and complicated processes in their own experiences. Since its founding, melibo has acquired customers in various sectors, including e-commerce, energy supply, and the public sector, and has established partnerships with agencies and technology providers. melibo operates on a B2B model, targeting companies that want to optimize their customer experience and service efficiency. The business generates revenue through a subscription-based model, offering different packages tailored to the needs of its clients. The platform's main selling points are its no-code nature, allowing for easy implementation without programming knowledge, and its use of advanced generative AI to provide more than just traditional chatbot functionalities. Keywords: customer service automation, AI chatbots, generative AI, no-code platform, lead generation, ticket automation, knowledge hub, e-commerce support, customer experience, B2B SaaS — this profile has been compiled from public sources. The founders haven't yet claimed it.